Assignment 1(HRM)

==Best Practices in HR of San Pedro Hospital==

Gud day sir you have given us a task to choose a company which has a best practices in HR, actually our group proposed five companies and luckily you approve one of the five companies which is the San Pedro Hospital and we visited their HR department last Friday and as we conduct an interview during that time we learn many things about the HR department of San Pedro Hospital. Besides the HR director (Teresa Magno) that time is not around so we interviewed her Secretary Corazon Chio and she discuss to us what are the best practices of Human Resource of their Hospital and also she detailed about their management, their HR focus on their employees and they secure and protect their employee because without the services of employees it will not have a good management in Human Resources. Secretary of HR director share to us about their Vision, Mission and Core Values. We construct a four questions during the interview and these are the following:
1. What is the goal and function of San Pedro Hospital Human Resources' (SPHHR)?
2. What are the ways in recruiting or selecting an employees or applicants?
3. What are the services that would cater the employees?

**Goal and Function of San Pedro Hospital Human Resources' (SPHHR) is to provide responsive
service to the people who make the Hospital's best quality healthcare service possible.
• The Human Resources Department function includes a variety of activities, and the key among them is deciding what staffing needs you have and whether to use independent contractors or hire employees to fill these needs, recruiting and training the best employees, ensuring they are high performers, dealing with performance issues, and ensuring your personnel and management practices conform to various regulations.

• Activities also include managing your approach to employee benefits and compensation, employee records and personnel policies. However, they should always ensure that employees have -- and are aware of -- personnel policies which conform to current regulations. These policies are often in the form of Quality Procedure Manuals, which all department have for easy access to all employees.
"HR Department" as playing a major role in staffing, training and helping to
manage people so that people and the organization are performing at maximum capability in a highly fulfilling manner.

**Ways in recruiting or selecting an employees or applicants
Mission of Recruiting and Selection -is to ensure and promote fairness and
consistency in the recruitment, selection and retention of qualified applicants and provide service and guidance to upper management, employees and applicants.
She shows us an example of requirements and qualifications on how they will hire an applicant.

Steps in Pre-Employment / Pre-Service Training Program

1.Submission of all required documents at the Human Resource Office every Wednesday-Friday 2-4 PM only
2.Take written exam ( 100.00 examination fee )
-Schedule of exam c/o HR Assistant-You will be texted or called up for the date of examination
-List of names who passed and can join the PreService Training will be posted on the bulletin board outside the HR Office
-Only those who passed the written exam can join the PreService Training.

Pre-Service Training Duration
5 Weeks (1 week didactic lecture and 4 weeks clinical exposure)

Training Fee
1,500.00

Requirements:
1.Application Letter
2.Bio-data / Resume with 2x2 picture
3.Photocopy of the following
*Transcript of Records
*Summary of Related Learning Experience
*Diploma / Certificate
*Board Rating
*Board Certificate
*PRC ID
*IV License / Card (optional)
*Certificate of Previous Employment (optional)

Training Programs:
Private Duty Nursing

Qualifications:
Registered Nurse

Requirements:
1.Application Letter
2.Bio-data with picture
3.Diploma
4.Transcript of Records

All Application Letter for SPH should be addressed to:
Ms. Maria Teresa D. Magno, R.N.
Human Resource Director
San Pedro Hospital of Davao City
C. De Guzman St, Davao City

**The services that would cater the employees is comprised of the following program areas:

*Leaves/Records/Worker’s Compensation/Performance Evaluations

The Leaves/Records/Worker’s Compensation/Performance Evaluations program area assists employees with workers’ compensation; return to work program; family and medical leave; sick leave pool; leave without pay; leaves with pay; employee performance evaluations; management of employee files; request for release of employees information; benefits and services awards.

*Insurance/Retirement & Other Benefits

The Insurance/Retirement & Other Benefits program is responsible for assisting
employee with health, dental and insurance coverage (ECC); & retirement benefits.

*Human Resource Staff Development

Human Resource Staff Development is committed to enhancing the skills,
knowledge and professional development of SPH employees through quality training program and innovative training delivery techniques.

Our goal is to offer the best most effective, job related training possible with which
employees can continue tio improve the level; of service provided to our customers, both inside and outside the hospital. Our belief is in the value and potential of each individual we serve.

Company Profile:
San Pedro Hospital of Davao City Inc. is a Catholic non-stock, non-profit, training institution committed to the care of the sick and the poor, the education of health professionals and the delivery of quality health care to all. The San Pedro Hospital is owned and managed by the Dominican Sisters of the Trinity, Inc.

At present San Pedro Hospital has 295 bed capacity and 20
Bassinets. It is also accredited by the Philippine Health Insurance Corporation and provides services to various Health Maintenance Organizations.

Vision
We, the San Pedro Hospital community envision persons experiencing the best
quality health care services in mercy and compassion.

Mission
We, the San Pedro Hospital community of health workers commit to:

1. Provide the best quality and compassionate health care services in satisfying all individuals with respect and reverence of their person;
2. Deliver quality satisfying services expected of a training health care institution; and
3. Witness as a community the mercy and compassion of a loving God in the performance of individual and communal responsibility.

Core Values
Quality Customer Service

* Follows systems and procedures
* Renders fast, timely and efficient service
* Listens and acts on patient’s/client’s complaints
* Provides patients with timely, complete, correct information regarding their current state and the hospital procedures that they will have to go through
* Serves with respect and wearing a ready smile to patients and colleagues
* Commits to continual improvement both in the formal and non-formal training, learning events.

I really learn and enjoy regarding this assignment. It was a challenge for me in facing the professional people and also it is an honored for me and besides it helps to develop our self-confident. I realize it was hard to look for a job nowadays and honestly it is very nervous to have an interview to a professional person especially the time we went to San Pedro Hospital, Secretary Chio taught us to be prepared all the time particularly in making a guidelines during interview and be serious in conducting an interview. I hope I will be a good interviewer.


==========God Bless……===========